I spoke about whether testers need to learn to code, why the product you work on influences how you feel about testing, why recruiting is changing for me and what the latest trends are in the testing community.
Shipping software is important but so too is supporting a service or product – especially as there will always be issues and service challenges.
As such it’s always worth knowing more about how to support a service from pros doing it on the front line of some pretty impressive companies.
That’s why I thought I would share with you a great resource I’ve been tuned in to for some time now called SupportOps. On the SupportOps site there are plenty of articles and links to helpful stuff but the one thing that’s pretty awesome is their weekly SupportOps hangout.
I like their manifesto to supporting products and services too.
We believe these things
Say what you mean and mean what you say.
Customers are human. Let them know you’re human too.
Bring clarity to confusing situations.
Give concise replies to complex problems.
Speed is great but accuracy matters more.
What a great way to approach the support of your product and service. Enjoy.